| The menu runs on a 15 working day cycle (3 | | | | personal details form a table will appear illustrating |
| weeks). The cycle runs continuously meaning that | | | | existing groups. You can either choose to belong |
| you do not receive the same menu items on the | | | | to an existing group or to create a group of your |
| first of each month. As an existing client you do | | | | own. Existing groups have certain requirements |
| not have to redo your selection with every new | | | | which will be listed on the group order page. If |
| month, meaning that your selection will be kept on | | | | you would like to create your own group access |
| record. You will however, be reminded to check | | | | the link on the group orders page, which will send |
| for any changes to the menu, as new menu | | | | a message to the administrator. You will receive a |
| items are added from time to time. For this you | | | | response within 24 hours notifying you whether |
| would have to scroll through the menu. The menu | | | | the group has been authorized and at what rate |
| items that have been changed will be highlighted | | | | of discount. |
| and in red to make them easy to find. You would | | | | Creating your menu templatesFor clients logging |
| then select the desired item from the pop down | | | | on for the first time there is a relatively large |
| and your new menu selection will be saved | | | | amount of information that will need to be |
| accordingly. You can also opt for a complete | | | | captured. Please note that this information will |
| change to your menu selection but please note | | | | make it much easier when ordering in the future. |
| that the latest selection will be saved. | | | | Should you opt for the one month eating plan, |
| How to place your orderOnce you have | | | | you will be required to create a standard menu |
| completed the personal details section, the next | | | | template and then out make your selections |
| screen will take you to the food menu screen. | | | | specific for the month. |
| You will notice a total in the top right corner of | | | | By creating the standard menu selection you can |
| the screen. This total represents a full months | | | | place a standard order every month without |
| order (or for the portion of the month, relative to | | | | having to edit the entire menu from scratch, and |
| when you log on) and will adjust automatically as | | | | then simply deselect a specific meal that you do |
| you select specific meals. You have the option to | | | | not require within that month. |
| take all daily meals (from breakfast to dinner, | | | | This is best illustrated in an example: |
| from Monday to Friday) or to build a meal plan | | | | Creating a standard template for a client that |
| more suited to you schedule. | | | | requires Lunch, Afternoon Snack, Afternoon Drink |
| If for instance you do not want to receive any | | | | and Dinner from Monday to Friday |
| breakfasts, go to the breakfast tab and click on | | | | Deselect all breakfasts in the breakfast tab, using |
| the tick box marked "I don't want any breakfasts. | | | | the tick box. |
| You can also select the breakfasts that you do | | | | Do the same in the morning snack tab. |
| want to receive. Use the pop down menu on the | | | | Access the lunch tab and select all lunches |
| relevant date to deselect one particular breakfast. | | | | (because you want lunch from Monday to Friday |
| The pop down feature also allows you to select | | | | for the entire month). |
| different meals, should the standard menu item | | | | Edit the lunch menu, by using the pop down on |
| not be to your taste or requirement. Please note | | | | each day, should you wish to choose another |
| that alternatives are not necessarily the same | | | | menu item other than the standard menu item, or |
| price as the generic menu item. This will allow you | | | | leave the lunch menu as is if you are happy with |
| to build a plan around your budget. | | | | the standard selection. |
| Why can I only access the menu from a certain | | | | Repeat this process in the afternoon snack, and |
| dateThis is because orders for earlier dates have | | | | dinner tabs. |
| been closed. | | | | The above process is once off and would only |
| Order deadlinesPlease note that orders for the | | | | require editing if you wish to change your |
| following Monday close by 3pm on Thursdays. | | | | standard requirement (perhaps you decide in a |
| You can also place an order several weeks in | | | | few months that you would prefer to include |
| advance. | | | | breakfasts in your order). |
| New clients will only have access to the current | | | | Once this process is complete you can access the |
| month's menu and will be charged accordingly, | | | | monthly menu by going to the place your next |
| meaning that if your plan starts on the 6th day of | | | | order button on the main menu screen |
| a 20 day (working days) month, your order will | | | | You can now deselect a specific meal or meals on |
| be for a 15 day plan. Existing clients will have | | | | a specific day (Perhaps you have a schedule |
| access to the following month's menu by the 20th | | | | conflict next Wednesday and do not require |
| of the month. All clients will receive an email | | | | lunch). |
| reminder on the 20th of each month to log on | | | | You are now ready to place your order |
| and make your selection for the following month. | | | | Processing the orderOnce you have completed |
| Should we not have your information by the 24th | | | | your selection you will be able to view your |
| of the month you will be contacted by telephone. | | | | pro-forma invoice. The pro-forma will illustrate a |
| Orders cannot be given over the telephone. | | | | breakdown of your order including totals for |
| Group ordersDiscounted rates apply to groups | | | | breakfast, morning snack lunch, afternoon snack, |
| that have the same delivery address, or where | | | | dinner and delivery. This screen is followed by the |
| the order is for 2 or more people. A percentage | | | | online payment screen. Please note that payment |
| discount will be authorized by the administrator. | | | | is required in advance and no order will be |
| Who qualifies for group rates? | | | | considered processed until payment has been |
| -Families-Staff within companies where the order | | | | made. |
| is for 2 or more Creating a group or adding | | | | Once payment has been processed you will |
| yourself to an existing group Select group orders | | | | receive an invoice via email. You will also be |
| on the registration form if you would like to | | | | contacted by telephone to confirm the order |
| create a group. Once you have completed the | | | | (within 24 hours). |